Writing The Chapters Of Your Start-Up

Entrepreneurs are taking over the business world, and people everywhere are asking, “What does it take to start my own business?” While the answer to that question is neither simple nor standard, there are some things that you can learn from successful small business owners to help you get a grasp of what attitude you should have.

In the latest issue of Inc. Magazine, entrepreneur Jason Freedman was featured in an article detailing the growth of his latest business, 42Floors. Most of the article paid specific attention to the birthing process of said business, but there were a few nuggets of advice from Mr. Freedman that are truly invaluable to the  budding entrepreneur. His small business advice is so popular as a matter of fact, that he has started his own blog specifically for this purpose. If you want to read the entire story, grab yourself a copy of May’s issue of the magazine, or wait for it to appear on their website later on. For now, let’s focus on what Freedman says about start-ups.

The most resounding piece of info I picked up out of this article was the analogy of referring to the progressive stages of the business stages as “chapters.” Your initial idea for your business is the Introduction, and each time you present an idea is a new chapter. After presenting your idea to someone, and hearing their advice and critiques, you make changes and start Chapter 2. Freedman is quoted in the article saying “Entrepreneurs get too fond of their ideas, and that makes them resistant to change. But calling it a chapter acknowledges up front that there will be more chapters [and more changes]. A chapter is easier to let go of.” Realize ahead of time your initial idea will NOT be your new company. You’ll have to write a few more chapters before you start to see that take place.

Serendipity is another key ingredient for start-up success, and as arbitrary as that may sound, there are some strategies to getting good luck on your side. During Freedman’s attempts to get his latest company off the ground, he admits he did very little to get commitment early on. Instead, he set up meetings and presented his idea for feedback only. This allowed Freedman to open as many doors as possible and get “unspecified alliances” to make something happen. Freedman says meetings create opportunities for more meetings, and if the person you’re talking to can’t help you, maybe he knows someone that can. “Serendipity is a function of how compelling your story is and how many times you repeat it to people,” the article quotes Mr. Freedman. Get out there and talk to people about your idea. Get advice, criticism, help, anything you can find. Just don’t go looking for money. Create relationships and alliances that will help you later on down the road.

With those attitudes and approaches to entrepreneurship, you could very well be on your way to the next great American start-up! If you want even more advice on your small business endeavors, you can check out Mr. Freedman’s blog, or check out some of our other blog posts on small business advice.

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10 Ways To Beat The Odds

Entrepreneurship is a risky business, no surprises there. Startups are on the rise, but it’s no secret that many of them will not turn into the next Google. That being said, there are some tips for success that will help you make more than the neighbor kid’s lemonade stand.

Never  Lose Sight Of Your Goals

You don’t want to get too wrapped up in side projects or problems so you end up losing sight of where you were going in the first place. On the other side of the coin, don’t be afraid to focus on short-term objectives and make sure those are accomplished.

Be An Example

Set the tone for your company by leading your employees by example. Don’t just tell them how you want the company to be run, show them.

Be Optimistic

Show confidence in the workplace and be optimistic in front of your employees. This doesn’t mean you should turn a blind eye to reality, but don’t let small things get you down either.

Take Care of Yourself

Do lead by example, but don’t lead your employees to overwork and burnout. Know when to take breaks and be able to manage stress appropriately.

Create An Identity

Your company, and it’s employees, need a common identity to set the tone around the workplace (or away from it if their job takes them away from the office). Be intentional about setting this so everyone has a common purpose.

Strive For Equality

The less your employees feel like you’re “The CEO” the more they will respect you and the business. Don’t create a barrier around yourself by acting like you’re better than them. If it weren’t for them, you probably wouldn’t have a company.

Be The Boss Of Conflict

Know how to handle disagreements and conflicts in the workplace appropriately and quickly. Dissension among the ranks could lead to your downfall, or just unhappy employees at the very least.

Have Parties

Find something to celebrate or throw a party for as often as possible at work. Show your employees they can relax and have fun at work. On days where you’re all business, don’t forget to laugh WITH your employees, not AT them.

Not All Risks Are Bad

Avoiding risk will probably work if you know how to do it. But the only way to grow as a company and change into the grander vision we talked about earlier, is to occasionally take risks. No company worth noting has gotten where they are today without taking a gamble here and there.

Expect Things To Go Wrong

 

Anticipate problems, it will make them much less devastating and easier to handle (but remember to be an optimist like we said earlier). When you encounter an obstacle, look for alternatives before losing hope. Remember these basic tips and you should hear the knock of investors before you know it! For some more insight into these tips, check out the original post here.

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How To Avoid Becoming A Slave To Your Business

Let’s take a look at some realities of small business owners.

In most cases, small business owners have admitted to feeling like:

-a slave to their business

-they have little family time

-they’re under major stress

-they have no freedom

-it still feels like they just have a job

-they’re always thinking about business, 24/7

If you’ve spent any time considering entrepreneurship you know the ultimate goal is to turn your business into something you love to do, that is also profitable. But do you remember why you went into business for yourself? You had a dream, you had a vision; what was it? You won’t get far without a vision for your company and your life, but having one and then forgetting it is just as bad! Before you set out to change the world with your market-changing small business idea, realize that you MUST have a vision, and your business should be a means to helping you make that vision a reality.

Now that vision is figured out, are you building lasting and beneficial relationships? All of business is about relationships, so get away from traditional advertising for a little bit and start making strategic relationships. For instance, who are the people who are already doing business with your target client? What are they doing to reach them? Do they have any advice for you?

Focus on serving other people, ask what you can do for them first, and relationships will form. Yes, it’s the exact opposite of how most people handle competition in today’s cut-throat business world, but try it and see what it does for you.

You know what they say, keep your friends close and your enemies closer.

Key Questions

How would you rate your business?

Marketing: do you know how to reach your target client?

Sales: How are you serving your leads? Is it easy to communicate with you?

Operations: When people buy from you, what is your service like?

Administration: Do you know your numbers for the day? the week? the month? the year?

Leadership: Do you have processes in place, regardless of the number of employees, to handle business issues?

These are important questions to be aware of, from now until the day you retire. Keep these things in mind and you’ll see a happier atmosphere, improved quality, satisfied customers, and less stress when you think about “work.”

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ROE not ROI

In a business world where everything is based off numbers, it starts to get easier and easier to lose that personal touch that all your customers want. I ran across a blog post on this where the author suggested we change ROI (Return On Investment) to ROE (Return On Experience). There are two scenarios where a customer will talk about your business: either you failed to meet expectations (in which case everything they say will be negative) or you exceeded expectations. Just meeting expectations isn’t enough to get their business again, you have to “wow” them.

“Customer Service” is becoming a cookie-cutter term. Almost every business handles it the same, making the entire experience very predictable. All this does is set up your customers for disappointment in the event you don’t do as well as your competitors at pleasing them. But what if, instead of thinking about the customer service – being friendly, helpful, knowledgeable – we aimed for “customer enchantment.” Just take a few seconds to imagine what it would be like for a customer to do business with you and feel enchanted. Looks like a little bit more than just satisfied doesn’t it?

You want your customers to fee like this.

What would your business do differently if you measured ROE instead of ROI?

Don’t forget to check out the original post here.

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Overwhelmed

While mindlessly flipping through channels this past weekend, I stumbled upon a show called Restaurant Impossible. Starring Chef Robert Irvine, the show introduces the host to a failing local restaurant, whose owners allow him to totally revamp their business. It’s an interesting concept to say the least, and the show gets especially wild when Chef Irvine begins laying into the owners and employees about all of the things he finds wrong with their establishment. While there were many restaurant industry specifics he attacked in the show, Robert consistently pounced on one thing that nearly every business owner could learn from: offering too many choices.

This was perfectly illustrated in one moment of the episode when Mr. Irvine took the menu of a restaurant, wrote it out on one long piece of paper, and stretched it out across the building. It went from one end of the building to the other, with some left over. His point; far, far too many options. Irvine then gave the owners a very daunting task – cut down the menu to 10 items. Just 10. The owners were devastated and clearly intimidated by the task, but I couldn’t help but think that was an amazing idea!

Coincidentally, I also just read a blog post by Seth Godin about this very topic. He recommends taking two approches when considering how much information to present to customers. First, assume they know nothing about what you do and keep all your information simple. The last thing you want to do to a new potential client is overwhelm them right? I know there have been a number of times where I was presented to with too many options and ended up delaying, or even completely abandoning, my decision. The next step is to wait until another time, assume they know more about your business, and take that moment to impress them. After they have dealt with you a little, or made a purchase or two, let them in on a little more. Offer them some alternatives, build off of the knowledge they already have about you and your business. This adds depth and keeps them interested.

Keeping things simple at first is something we at The Janitorial Agency advocate throughout our training. It’s a simple concept that will allow you to draw in more customers, and keep them coming back!

 

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Follow Up

You’ve all heard the saying, “The squeaky wheel gets the grease.” It doesn’t matter if you’ve been in business for a long time, or if you’re just starting out with your career; nothing shows that you really care about something more than the simple follow-up. If someone were to come up to me and ask for something, and my first response was to say no… if they simply respond with an “Ok, thanks for your time” and walk away I can’t help but think they must not have wanted that very much. One simple “no” was enough to completely dispel that need that was so important only a moment ago?

Follow up. Show you care. Call them back, send them an email, whatever you have to do. The worst that can happen is you’ll hear a “no” again right? This fully applies to customer relations too. Do you know what your customer was thinking as they left last time? Follow up and find out! Doing this can only help you.

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3 Attributes for Success

Hunger.

Humility.

Zeal.

These are three words that you can’t go a day around here without hearing. They are at the core of each of our employee’s work ethic, and they are things we try to instill in each and every client we talk to. Do you have these three attributes when it comes to your business?

Hunger – I read this story the other day told by someone who used to train with Bruce Lee.

“Bruce had me up to three miles a day, really at a good pace. We’d run the three miles in twenty-one or twenty-two minutes. Just under eight minutes a mile [Note: when running on his own in 1968, Lee would get his time down to six-and-a-half minutes per mile.] So this morning he said to me, “We’re going to go five.” I said, “Bruce, I can’t go five. I’m a lot older than you are, and I can’t do five.” He said, “When we get to three, we’ll shift gears and it’s only two more and you’ll do it.” I said, “Okay, I’ll go for it.” So we get to three, we go into the fourth mile and I’m okay for three or four minutes, and then I really begin to give out. I’m tired, my heart’s pounding. I can’t go any more and so I say to him, “Bruce, if I run any more,” — and we’re still running — “if i run any more I’m liable to have a heart attack and die.” He said, “Then die.” It made me so mad that I went the full five miles. Afterward I went to the shower and then I wanted to talk to him about it. I said, you know, “Why did you say that?” He said, “Because you might as well be dead. Seriously, if you always put limits on what you can do, physical or anything else, it’ll spread over into the rest of your life. It’ll spread limits into your work, into your morality, into your entire being. There are no limits. There are plateaus, but you must not stay there, you must go beyond them. If it kills you, it kills you. A man must constantly exceed his level.”

Whether this pertains to physical training, or your business endeavors, you must have a vision. What is your vision for yourself? For your company? Are you always looking to achieve? Or have you become satisfied with where you are, stagnant.

Humility – If you’re going to start doing anything, you must realize you have some things to learn from those who have already done it. Be willing to take advice. Seek out anyone who has done this before, and accept advice from those around you. Don’t get so proud as to assume you’re the only one who really understands what’s going on. There is nothing new under the sun. Someone, somewhere, has done this before.

Zeal – Different from Hunger, this implies you have a passion for what you are doing. Be energetic about it. Let your excitement be so evident and vivid that it becomes contagious. If you’re about to start a business, or anything at all for that matter, and  you’re not passionate about it…that is your first (and hopefully final) red flag. Don’t get involved with something you’re not passionate about! And if you don’t know what you are passionate about, figure that out A.S.A.P.

 

 

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What Not To Do When Making A Business Plan

Every client that has come through The Janitorial Agency’s doors has admitted the same thing; writing a business plan is the most difficult part of their janitorial training process. This document is easily the most important one you will put together during the beginning stages of your cleaning business however. With this video from Inc.com, you can make the business plan a much more manageable task.

As highlighted in the video, here are the top 5 mistakes you can make while writing your business plan:

1) Have Your Mom or Best Friend Read Your Business Plan

Only the right people should ever comment on your plan. Keep a strong, minimal team to take you through the process.

2) Write a Dissertation On Your Business

Avoid excessive facts and data dumps, use only relevant info and get to the point.

3) Execute Only the Plan You Have Written

Nothing is ever written in stone. Keep your business fluid and able to act. Don’t let yourself be too restrictive.

4) Gear Your Plan Towards Potential Investors

Don’t try to impress imaginary money people, most of the time no one outside of your core team will ever read this business plan. Once you are a huge corporation, then the investors may get a look.

Can You Say Graphics Overload?

5) Include Lots of Visuals

Skip the charts and graphs, get to the meat and potatoes. Stick to what you need and how to deliver it. Take action, or you’ll never see any business.

Getting small businesses off the ground, especially janitorial and commercial cleaning companies, is The Janitorial Agency’s speciality. For more information on what we can do for you, call us (877-323-1022) or visit our site! And make sure you watch the video here!

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How To Pick A Business Name

"What should we name him?"

Perhaps the most underrated problem when it comes to small business development is finding your name. Picking a word or phrase that will capture the entire identity of your business is a pretty big deal. You can either come up with the name yourself, or have let someone like The Janitorial Agency help. Either way, here are a few tips we found on Mashable that will help you pick the perfect business name. Make sure you read the full article here.

1. Set the tone. Think about what your business is offering, or representing. What’s the first thing you want a customer to think about when they hear your name? It’s not only important to aptly represent your business now, but also what it could become in the future.

2. Simple is strong. Make your name easy to remember. If you need to explain a business name to anyone, you’ve failed. Let your name be all the explaining it needs, by itself.

3. Do not use initials! The use of initials does not allow any potential customers to connect to your business. And it’s almost impossible to use initials, and follow the first two rules, at the same time. The author of this original post also comments “you can run into legal and branding headaches by juggling two different business names (the initials and the name spelled out).”

4. Opt for a descriptive name. This helps customers know what it is you offer. “Johnson & Johnson” may have worked for the big guys, but being vague won’t help you earn any business.

5. Don’t box yourself in. On the flip side of rule #4, don’t get so descriptive you end up restricting yourself. Leave open the possibility that you might expand your company later on the down the road.

 

 

6. Watch out for language pitfalls. Make sure the word or phrase you choose doesn’t have any other meanings in English, or in another language. Also, you may want to check in with someone younger to get an update on any slang meanings that could become associated with your business.

7. Give any new name time to sink in. Think about some of the most popular brand names you hear every day; then think about how strange they are on their own. Chances are, some of your brand name ideas sound a little strange at first. Given enough time however, they could end up being just the right fit.

8. Don’t finalize too soon. You may come across a few names you think are just perfect, right from the moment they come out of your mouth. This tip comes right off the tail of #7: give your name time to sink in. In the same way a (seemingly) nonsense name could sound great later, a name that sounds perfect now might sound terrible later.

Follow these eight simple steps and you should be on your way to a genius business name. If you would like some extra help or consulting on getting started with your business, just let The Janitorial Agency know. We love to help out with this sort of thing.

Don’t forget to read the original post on Mashable!

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Get Your Start-Up Off The Ground

Getting started with a brand-new business idea can be extremely scary. It’s not a task that can be accomplished without helpful and insightful advice from experts and people who have been there. Luckily, there are plenty of sources that can help you get started, and we’re one of them! The Janitorial Agency is a marketing and consulting firm that can give you expert advice, from people who have started their very own small business, to help you see your dream come true. One of the best things about our experts though, is that they know where to point you for even more outside advice.

Recently, The Janitorial Agency has been working even harder to help your small business by updating their entrepreneur programs. These new updates, which should be officially announced soon, are customizable to you as an individual. This way, your business can take off even sooner, and you’ll be begin to see success faster than you thought possible. To learn more about our programs, just give us a call!

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